Return & Refund Policy

We accept eligible returns within 7 days of receiving your order.

Please note that we do not accept returns for change of mind.

Eligibility for Returns

To be eligible for a return, you must contact us within 7 days of receiving your order.

The product must be in its original condition, unworn or unused, with tags attached where applicable, and in its original packaging. You’ll also need to provide your receipt or proof of purchase.

To request a return, please contact us at info.jinglume@yahoo.com.

Once your return request has been reviewed and approved, we will provide you with the return address and instructions for sending the product back.

Please do not send your item back before receiving confirmation and the return address from us.

The customer is responsible for the return shipping costs.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you received the wrong item.

We will assess the issue and, where appropriate, arrange a refund, replacement, or exchange.

For damaged, defective, or incorrect items, please contact us at info.jinglume@yahoo.com before sending the item back.

Once your return request has been approved, we will provide the return address and instructions.

Non-Returnable Items

We do not accept returns for change of mind.

Certain items may also be non-returnable, including:

• Custom or personalised products

• Perishable goods

• Personal care or beauty products

• Sale items

• Gift cards

• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an eligible item, please contact us within 7 days of receiving your order.

The product must be in its original condition, and the customer is responsible for the return shipping cost.

Once your exchange request has been approved, we will provide you with the return address and instructions.

Once we receive and inspect the returned product, we will process your exchange, subject to availability.

Refunds

Once we receive and inspect the returned product and confirm that it meets our return requirements, we will process your refund.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund in your account.

If you have any questions regarding your return or refund, please contact us at:

info.jinglume@yahoo.com